RETURN AND REFUND POLICY
Standard Terms for Purchasing/Returning a Product on Cases Shot
The proposals offered on Cases Shot and in partner shops on the website serve a non-binding request for the customer to purchase an order with Cases Shot.
By completing an order application and sending the request to purchase a “product” on the Cases Shot website, the buyer makes a binding offer for a contract of sale of the content product offered on the website. The buyer then will receive an e-mail with the order confirmation. This e-mail validates and shall only inform the buyer that their order was received by Cases Shot and does not suggest an approval of the offer. The contract is only accepted and becomes active when Cases Shot ships the ordered product to the buyer and confirms the shipment of the product to the buyer in a second e-mail.
The contract becomes terminated with full delivery to the address provided by the buyer to Cases Shot. Cases Shot will attempt to replace the product with an identical substitute transaction if any disruption of shipment of the product occurs. If Cases Shot fails to comprise the unavailable product in a business time frame, the buyer shall be informed immediately about the non-availability of the product and the service. If the buyer has already made a payment, the payment shall be refunded.
Cases Shot maintains the right to deny any given orders for any reason with notice to the customer. Cases Shot also may cancel an order if it is believed to violate this agreement or in infringement of the right of any person or any law. Purchased product order may be canceled even if it has been confirmed and the customer has made payment. We retain this right until the time customer receives the product ordered. If such a cancellation occurs after the customer has made a payment for the product, the charged amount will be refunded back to customer’s account.
Buyers/Users can purchase products on the Cases Shot website using a valid credit card or the PayPal system and do not have to be a member to purchase a product. The price of the purchased product is fixed at the time of the ordering. The cost of the product will be charged at the time your order is placed.
Cases Shot have to right to rely on trustworthy third party services for handling of the payment. In a delinquency of payment from the customer, Cases Shot has the right o transfer the claims to a debt collection agency along with personal information needed for the handling of payments to third parties.
It is the buyers/users/customers obligation to provide the correct delivery shipment address. Cases Shot take no accountability for any product the customer does not obtain due to incorrect address provided for shipment to Cases Shot.
You may not cancel an order once it has been submitted unless informed otherwise. Once a printing of a product begins, cancellation cannot be performed. Orders enter the printing process as early as same day or next business day after the order has been placed on the website.
Cancellation on orders before printing begun can be done with to a fifteen percent (15%) cancellation fee of the order total. Fifteen percent cancellation fee includes costs associated with preparing for an order, including artwork processing, prepress processing, and material preparation costs. Orders are processed as early as minutes after they are placed on Cases Shot.
There are no refunds or exchanges after an order has been printed and/or shipped under any circumstances. Once the customer receives the purchased product from our website and the product received is not the right ordered merchandise or physically damaged due to an error on our part or the sellers, Cases Shot will contact the seller to address the issue for the replacement of the product after receiving reasonable proof of the issue from the buyer. If you receive a damaged product, then you must contact Cases Shot customer service within 14 days of receipt with the nature of the damage and to arrange for a new product to be sent to you at no cost to you.
Buyers/ Customers must be aware that published products by the sellers are regulated and controlled by the seller and Cases Shot do not screen all the content on the website. Therefore it is the customers’ duty to validate the quality of the content including but not limited to grammar errors, misspelled words or overall presence of the product before making the purchase. Exchange policy does not apply to content but only to the physical product.
You understand that even though we have legitimate cautions with the products on our website, the content might be posted at an incorrect price or information or may be nonexistent. You understand and acknowledge that we cannot progress an order where such an error exists and hereby inform us to cancel such an order where we can take other actions as required.
Ordered product will be delivered to the address instructed by the customer by the postal/shipment service provider chosen by Cases Shot and will be paid by the customer during the time of purchase. The shipping charges will fluctuate according to the size, weight, price and the delivery location of the ordered product. The ordered product will be shipped between few days. Depending on the location of the delivery, arrival time of the ordered product may vary. Delivery is available in the United States and other countries of the world.
Also, you authorize Cases Shot to discard and dispose any product that becomes excess due to refunds, reprints, fraud, product sampling or promotional activities, in any way.